1. Free plan
The free plan does not require payment and is not eligible for a refund.
2. Paid plans
Pro and Publisher Pro are paid in advance. We do not offer routine refunds for a change of mind, unused time, or prepaid Paystack purchases. Cancelling an automatically renewing subscription stops future renewals and keeps access through the period already paid for.
3. Accidental renewal
If you forgot to cancel an automatically renewing subscription, contact us on the same calendar day as the renewal charge. We assess the date in Africa/Lagos time. We may approve a refund after reviewing the payment and account; contacting us that day does not guarantee a refund.
4. Billing errors and payment disputes
Report duplicate, incorrect, or unauthorized charges promptly so we can investigate. This policy does not limit rights required by applicable law or your payment provider's dispute process.
5. How to request help
Email support@authorscout.com with your account email, charge date, amount, and a short explanation. Do not include card details.
6. Processing
Refunds require our approval and are processed by our team through the payment provider. Approved refunds return to the original payment method, and bank processing times vary. Access and any related affiliate commission are adjusted for the refunded payment.
7. Cancellation
Cancellation stops future renewals and does not delete your account or saved research.
8. Contact
Billing questions can be sent to support@authorscout.com.